Oswaal Books and Learning Private Limited is hiring Head Operations for Agra Office. This is a work from Office job only for Agra location. If interested then email resume at sachi@oswaalbooks.com.
Qualification: BE/B.Tech/MS/ M.Tech/MCA/MBA or related field
Experience: 9 – 15 years
Job Responsibilities:
Always implement operational Standards in order to extend improved services to the customers
Management of total operations at warehouses. Develop system for maximum utilization of the manpower. Provide constant feedback to the customer on the movement of their cargo.
Detailing immediate HOD, operational staff to meet operational standards in respect to meet the commitments made to the customers and efficient usage of manpower deployed.
Acting as a mentor to team members.
Coordinate the cargo moments and schedule as per the instructions of the customers between the warehouse and port.
Develop proper communication system between the Backoffice and operations to improve flow of information.
Implement system and method to minimize the wastage and pilferages while handling the cargo at warehouses
Develop vendors which can provide timely, quality services at a reasonable cost. Develop system to constantly review and benchmark the services provided by the vendor.
Plan the moment of cargo before cut-off date of the shipping and loading it is as per the scheduled vessel.
Avoid detention and demurrage due to our service lapses.
Develop the relations with customers and constantly take the feedback on the services and suggestions for the improvement of the services.
Develop systems for information of the daily status to the customer, and regularly monitor the same.
Organizing best of the vendor solutions for the customer
Job Requirement:
Proven experience as Director of Operations or equivalent position
Excellent organizational and leadership abilities
In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
Working knowledge of data analysis and performance/operation metrics
Problem-solving aptitude
Strong sense of integrity, honesty, empathy & respect towards the company policies.
