Customer Relationship Management/Customer Care Executive APPLY NOW

Your Responsibilities:

• Responding to customer queries in a timely and accurate way, via calls and emails.
• Identifying customer needs and helping customers with the best suitable solution.
• To engage, retain and improve customer service experience.
• Resolve/Report customer issues by liaising with the internal team.
• Draft responses for different types of customer issues.
• Gather customer feedback and share with our Product, Sales, and Marketing teams.
• Monitor customer complaints on calls and social media and reach out to provide assistance.

Job Requirement:

• Minimum 2 years of experience in Handling customer issues.
• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Excellent communication and problem-solving skills.
• Proficiency in English (writing and speaking