Customer Relationship Manager APPLY NOW

FUNCTION /DEPARTMENT - Customer Relationship Management

DESIGNATION - CRM -B2B/B2C

Location - Agra

REPORTS TO - Lead-CRM 

OPENING - 3

JOB REQUIREMENTS

• EDUCATION QUALIFICATION - ESSENTIAL - Any graduate or Master degree with at least 2 years of experience in handling customer issues.
• KEY SET OF SKILLS / EXPERIENCE - Proficiency in English (written and Verbal). Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is an advantage. Person should have excellent communication and problem-solving skills.

KEY RESPONSIBILITIES OF THE JOB:

1. Responding to customer queries in a timely, accurate and polite manner, via calls and emails.
2. Identifying customer needs and helping customers with the best suitable solution. To engage, retain and improve customer service experience.
3. Resolve/Report customer issues by liaising with the internal team.
4. Draft responses for different types of customer issues.
5. Gather customer feedback and share with our Product, Sales, and Marketing teams.
6. Monitor customer complaints on calls and social media and reach out to provide assistance.