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Online Reputation Specialist APPLY NOW

Agra
Full time

Job Title: Online Reputation Specialist

Job Location: Agra

Job Type: Full-time

Experience Level: Mid-level (2-4 years)


Job Description:

We are seeking a dynamic and experienced Reputation Manager to join our team. As a Reputation Manager, you will play a crucial role in enhancing and safeguarding our brand's image and reputation. This role requires a strategic thinker with a deep understanding of online reputation management practices and a proven track record of success.


Roles and Responsibilities:

1. Online Monitoring:

  • Monitor online platforms, social media, review sites, and other digital channels to track mentions of the brand.
  • Respond promptly to both positive and negative comments, reviews, and discussions.

2. Crisis Management:

  • Develop and implement crisis management strategies to address and mitigate potential reputation risks.
  • Act decisively during reputation crises to minimize damage and protect the brand's image.

3. Brand Advocacy:

  • Identify and engage brand advocates to promote positive sentiments and amplify positive messaging.
  • Cultivate relationships with influencers and key stakeholders to strengthen brand support.

4. Content Strategy:

  • Collaborate with the content team to create and distribute positive and engaging content that reinforces the brand's values and strengths.
  • Ensure consistency in brand messaging across various platforms.

5. Review Management:

  • Implement strategies to encourage positive reviews and manage negative reviews effectively.
  • Work closely with customer support teams to address customer concerns and enhance satisfaction.

6. Competitor Analysis:

  • Conduct regular analysis of competitor reputation strategies and make recommendations for improvement.
  • Stay informed about industry trends and customer sentiment.

7. Reporting:

  • Provide regular reports on key performance indicators related to online reputation.
  • Utilize analytics tools to measure the impact of reputation management efforts.

8. Competitor Benchmarking:

  • Stay ahead by benchmarking against industry competitors.


Qualifications and Skills:

1. Educational Background:

  • Bachelor's degree in Marketing, Communications, Public Relations, or a related field.

2. Experience:

  • Minimum of 2-4 years of experience in online reputation management or a related field.

3. Strategic Thinking:

  • Ability to think strategically and proactively identify potential reputation issues.
  • Strong problem-solving skills in managing reputation crises.

4. Communication Skills:

  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with both internal teams and external stakeholders.

5. Adaptability:

  • Ability to adapt to changing circumstances and navigate evolving online environments.
  • Comfortable working in a fast-paced and dynamic setting.

6. Relationship Building:

  • Proven experience in building and maintaining positive relationships with customers, influencers, and the media.

7. Analytical Skills:

  • Strong analytical skills to interpret data and derive actionable insights.
  • Familiarity with reputation management tools and analytics platforms.


Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com


APPLICATION FORM

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Dear Candidate, Thank you for applying against our advertised job at Oswaal Books & Learning Pvt Ltd, Agra. We are in the process of receiving and reviewing job applications. Should we wish to proceed further with your candidature if found matching our requirement then we shall get in touch with you. Warm Regards, Team Recruitment

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