How do I cancel an order?

To cancel your order immediately, please contact us at one of the following numbers based on your specific requirements:

• For Student/Parent Orders: 9045771839

• For Bulk Orders: 7060535404

Our customer service representatives will assist you promptly in cancelling your order.

There are two ways to cancel your order:

1. Cancel Online:

• Log in to your OswaalBooks.com account.

• Visit https://oswaalbooks.com/account.

• Identify the item you want to cancel and click on the cancel button next to that product.

• Your order will be cancelled, and you will receive a refund within 5 to 7 working days.

Note: You can cancel the order on your own within 4 hours of placing the order.

2. Contact Customer Care:

• Provide the order ID to our customer care team via phone or email.

• Customer care will assist you in cancelling the order.

• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

• Choose the option that suits you best, and if you need any further assistance, don't hesitate to reach out to our customer care team.

What’s the time duration in which I can cancel my order?

You can cancel an order until it has been processed in our warehouse. Once we processed (shipped) your order, then cancellation is not supported. To cancel your order immediately, please contact us at one of the following numbers based on your specific requirements:

For Student/Parent Orders: 9045771839

For Bulk Orders: 7060535404

Our customer service representatives will assist you promptly in cancelling your order.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at order@oswaalbooks.com

I just cancelled my order. When will I receive my refund?

For payments made using a Credit Card, Debit Card, or Net Banking and would like a refund to your bank account, please get in touch with our customer support team and your payment will be transferred in your account within 7-10 working days.