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Customer Relationship Manager- Noida APPLY NOW

Agra
800000 - 1200000 inr / year

Job Title: Customer Relationship Manager

Experience: 8 - 15 years

Location: M.G. Road, Agra


Job Description:

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.


Roles and Responsibilities:

1. Customer Engagement:

  • Build and maintain strong, positive relationships with customers through regular communication and engagement.
  • Proactively reach out to customers to gather feedback and address concerns.

2. Customer Satisfaction:

  • Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.
  • Implement strategies to enhance overall customer satisfaction and loyalty.

3. Issue Resolution:

  • Act as a point of contact for customer inquiries, concerns, and escalations.
  • Work closely with internal teams to address and resolve customer issues promptly.

4. Upselling and Cross-selling:

  • Identify opportunities for upselling and cross-selling of products or services to existing customers.
  • Collaborate with sales and marketing teams to implement targeted campaigns.

5. Customer Retention:

  • Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
  • Implement loyalty programs and incentives.

6. Communication:

  • Communicate product updates, promotions, and relevant information to customers.
  • Provide clear and timely information to customers regarding their inquiries.

7. Documentation and Reporting:

  • Maintain accurate and detailed records of customer interactions and transactions.
  • Generate regular reports on customer satisfaction and engagement metrics.


Qualifications:

1. Education:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Master degree will get an advantage.


2. Experience:

  • 8 to 15 years of experience in customer relationship management roles.
  • Proven track record of successfully managing and retaining customer accounts.


3. Communication Skills:

  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with customers and internal teams.


4. Problem-Solving:

  • Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.


5. Empathy:

  • Empathetic and customer-focused approach in understanding and addressing customer needs.


6. Sales Acumen:

  • Basic understanding of sales processes and the ability to identify upselling and cross-selling opportunities.


7. CRM Software:

  • Proficiency in using Customer Relationship Management (CRM) software.



Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com



APPLICATION FORM

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Dear Candidate, Thank you for applying against our advertised job at Oswaal Books & Learning Pvt Ltd, Agra. We are in the process of receiving and reviewing job applications. Should we wish to proceed further with your candidature if found matching our requirement then we shall get in touch with you. Warm Regards, Team Recruitment