As soon as you place an order with us, we will update you through e-mail. You can also check the status of your order once you login to your account.
You can give only bulk orders to our Sales representatives in between 10:30 AM to 7 PM (Monday to Saturday, excluding public holidays) at below mentioned numbers :
Tel: +91 (0) 562 2527781, 22857671 Mob: 90457-71839
Yes it is safe to use Credit/Debit card on Oswaalbooks.com. We accept all VISA and MasterCard, both Indian and International. All Credit/Debit card details remain confidential and private. Oswaalbooks.com and our trusted payment gateways use SSL encryption technology to protect your card information.
At Oswaalbooks.com, we offer multiple methods to make payments for your order. This includes:
Kindly Note: All Credit/Debit card details remain confidential and private.
At Oswaal Books, we don’t accept payment for online orders via Demand Draft/Cheque/Money Order. On the other hand, For bulk orders, we accept payments via Demand Draft / Cheque / Net Banking.
As a company policy, we do not provide an option for Cash on Delivery.
At Oswaalbooks.com, we do not collect or receive your credit card information. This is collected directly on the Bank’s payment gateway. If you believe that your credit card has been compromised, then please immediately report the incident to your card-issuing bank.
To provide you a worry-free shopping experience on www.oswaalbooks.com , we offer you a No Questions Asked Return Policy. Within 2 days of receiving your shipment, you may return any item in its original packaging, for a refund (excluding shipping costs).
When you return your product, just indicate the reason for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (also mentioned on our books) and send it through a reliable courier or mail it to us. You can also call us and notify us of you returning an item.
Our address for returns is as follows:
1/11 Sahitya Kunj, M.G. Road
Raja Ki Mandi, Agra – 282002
Uttar Pradesh, India
Tel: +91 - 562-2856558, 2976441
E-mail : firstname.lastname@example.org
If an item ordered by you on Oswaalbooks.com is delivered to you in a damaged/defective condition, please email us at email@example.com a replacement. We will guide you about how to receive refund or issue a replacement.
In order to cancel an item in your order:
Once we receive your package with the product in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.
Refunds are initiated within 5-7 business days of product inspection. The receipt of the refund would solely depend on the mode of payment chosen by you. To simplify the timeline, here is some quick help.
With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge.
You can return a torn/damaged book within a time period of 7 to 10 days of receipt of the book.
If you are not satisfied with your purchase for any reason and wish to return the merchandise as per our Returns Policy, you do not have to pay any courier charges for the return shipment. We will reimburse the additional return shipping charges to the customer.
We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered, by calling our Customer Support Team at 0562-2856558 between 10 AM to 6.30 PM on Mondays to Saturdays or e-mail us at firstname.lastname@example.org
In very few cases due to unanticipated circumstances, it is probably that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date. Alternatively you can login to your account and track your order status.
We at Oswaal Books currently deliver to all cities across the country as well as across the globe.
Yes, you can order books from Oswaalbooks.com to a valid Indian delivery address.
Fedex India is our logistics partner. Incase, your area pincode supports Fedex courier, your books are sent via Fedex courier. Incase, your area pincode doesn’t have courier facility, we will ship your books via India Post / Book Post / Speed Post.
Oswaal Books is proud to announce that we deliver our books worldwide. There is a minimal international shipping fee, charged as per weight of the books ordered.
Our trusted logistic partner is FedEx India. Incase, your area pincode doesn’t have courier service, we send all the parcels via India Post (Book Post/Speed Post).
Typically all deliveries are completed within 3 to 7 working days post shipment.
Once we receive your order we make all attempts to deliver within the committed time frame. However, it might take longer than expected in some far to reach areas, due to poor logistics and connectivity.
We at Oswaal Books always strive to ship your entire order at the earliest. In some cases, however, some books may not be ready to ship immediately and so we may ship a partial order. We enclose a note along with part order & mention details of pending book to be sent along with expected date of delivery of pending order. The remaining books shall typically be shipped as soon as they become available.
In such situations, you will have to place multiple orders for multiple addresses. Typically, we can’t ship one order to multiple addresses.
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at email@example.com or calling us at 0562-2527781 between 10:30 AM and 7 PM on Mondays to Saturdays.
Our shipping charges vary based on factors such as number of books ordered, type of books ordered, weight of books ordered and delivery destination.