CRM -B2B & B2C APPLY NOW

Agra

15000 - 20000 inr / month

Job Responsibilities:

Responding to customer queries in a timely, accurate and polite manner, via calls and emails.

2. Identifying customer needs and helping customers with the best suitable solution. To engage, retain and improve customer service experience.

3. Resolve/Report customer issues by liaising with the internal team.

4. Draft responses for different types of customer issues.

5. Gather customer feedback and share with our Product, Sales, and Marketing teams.

6. Monitor customer complaints on calls and social media and reach out to provide assistance

JOB REQUIREMENTS

Education Qualification

Essential

Any graduate or Master degree with at least 2 years of experience in handling customer issues.

Key Set of Skills / EXPERIENCE

Proficiency in English (written and Verbal). Experience as a Customer Support Specialist or similar CS role. Familiarity with our industry is an advantage. Person should have excellent communication and problem-solving skills.

APPLICATION FORM

* Required

First name * Last name *

Email address * Resume (.pdf and max of 4MB) *

Phone No.

Cover Letter (optional)

Dear Candidate, Thank you for applying against our advertised job at Oswaal Books & Learning Pvt Ltd, Agra. We are in the process of receiving and reviewing job applications. Should we wish to proceed further with your candidature if found matching our requirement then we shall get in touch with you. Warm Regards, Team Recruitment

CRM -B2B & B2C APPLY NOW

APPLICATION FORM

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